WhatsApp Order Management
Receive restaurant order notifications in WhatsApp and let authorised staff accept, prepare, or complete orders without opening the dashboard.
How to use it in your business
Enable Order Management and WhatsApp Order Management, verify responsible phones, and choose which statuses can be updated in WhatsApp. Staff use secure action buttons in their messages to progress an order.
- New-order notifications in WhatsApp
- Accept and update orders without opening the dashboard
- Actions limited by branch and permission
- Verified phones and revocable access
WhatsApp Order Management requires Order Management access. Message usage is not included in the subscription. Customer WhatsApp messaging is a separate channel.
Solution scope
What does it support day to day?
The team receives the order
New-order notifications reach verified responsible phones, helping staff notice orders without keeping the panel open all day.
Staff act from the message
Authorised staff use message buttons to accept an order or perform permitted preparation and completion steps; changes appear in the existing order workflow.
Branch permissions remain enforced
Phone actions depend on branch and user permissions. Removing access or the connection prevents old message buttons from retaining authority.
Prepare connection and phones
Prepare Order Management, WhatsApp Order Management, the business WhatsApp connection and responsible-phone verification. Message usage is billed separately from the subscription.
Your questions answered
Answers to help you choose the right solution for your business.
View all frequently asked questionsHow does WhatsApp order management work?
After setup and authorisation, responsible staff receive new-order and status-change notifications in WhatsApp. They can use secure action buttons to perform permitted acceptance, preparation, and completion steps without opening the dashboard.
What is required for WhatsApp order management?
It requires Order Management, the WhatsApp Order Management module, a business WhatsApp connection, and verified responsible phones. Branch and action permissions remain enforced, and revoked access cannot act through WhatsApp.
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Manage your restaurant from one hub
Bring the solutions you need together in RestoCor, from digital channels, orders and service to inventory, deliveries, accounting, marketing and reporting.